FAQ

 

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    1
    What is your warranty for the compressor and airbrush?
    Our warranty for the compressor & airbrush is normally 2 years. NOTE: only applies for faults due to the manufacturer, not consumable parts, users’s misuse or damage during transportation.

     

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    2
    My compressor is not functioning normally, what details do you need to resolve the problem?
    Please describe the problems in detail and events leading up to it including below and contact us at info@sparmaxair.com
    | How long has the unit been used (how old is theunit) before problem occurs?
    | Duration of each continuous use, frequency of use, brand & model of airbrush used in combination.
    | Serial number of the unit
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    3
    I need spare parts for my compressor for repair. Where can I get them?
    Please check our distributor’s page and contact the nearby distributor to see if they carry the parts required. OR, please contact us and provide the following information to check:
    a. The compressor model name
    b. Serial number -- The serial number is located on the voltage sticker beneath the machine.
    It should start with 1-2 alphabet letters and end with some numbers.
    c. Photo of the broken parts/or parts required
    d. Your location (address) and phone number
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    4
    I need spare parts for my airbrush for repair. Where can I get them?

    Same as above please check our distributor’s page and contact the nearby distributor to see if they carry the parts required. OR, please contact us and inform us for which airbrush model are the parts intended for and provide your location (address) and phone number.

     


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    5
    What is the difference between dual-action and single-action airbrush, which is better?
    Dual Action airbrush means the push button/trigger need to be pressed down for air first and then pulled back in order to get the color/solution out from the airbrush (2 actions involved). With single-action airbrush, only ONE action is involved. Air and color come out at the same time.
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    6
    How should I maintain an Airbrush?
    Normally, if handled with care, meaning cleaned properly after each use, not losing parts, and not dropping the airbrush on hard surface, etc, you can keep your airbrush for a long time. Please follow the “Instruction to Clean Airbrush” for details. Please make sure to clean the airbrush after each use. Leaving colors/solutions unclean may result in blockages.

    At times, where you need to dismantle/assemble the needle or nozzle cap, make sure you pull the push button all the way to the back first to prevent accidentally breaking the needle. Also, please do not flick the push button (i.e sudden release of push button when its position is all the way back) because this may hit the needle against the nozzle and eventually damage parts. You need to slowly release the trigger back to front (its original state) first before removing your finger.
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    7
    I own a compressor unit with 2 air outlets (TC-620X), does this mean I get to operate with 2 airbrushes at the same time?
    The air flow provided by this compressor should, under most conditions, be sufficient for simultaneous operation of two airbrushes. However, it still depends on the airbrush in use. Some airbrushes require bigger airflow consumption and some less. Thus, users need to test them out and see if the airflow supplied by the compressor is enough for the application.
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    8
    What is the advantage of using a Quick Disconnect set?
    Imagine the time spent unscrewing and screwing the airbrush from the hose when you need to switch airbrushes. Now with quick release action users can change airbrushes fast and easy. Allows for convenient use of multiple airbrushes with one compressor and hose.
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    9
    One of the Sparmax Quick Disconnects' comes with an Air Control Valve set. What is the difference between this Control Valve and the Sparmax Airbrush Bleed Valve?
    The Air Control Valve on the Quick Disconnect function's as a Pressure Regulator, meaning during airbrushing it only allows a Set/Controlled Airflow to pass through. Pressure builds up in between compressor outlet and hose. On the other hand, the Airbrush Bleed Valve is placed right beneath the airbrush and adjustment of airflow (or Pressure) is done through the release of air.
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    10
    While airbrushing, the pressure of the compressor drops fast in just a few seconds. Is this normal?
    There are a few steps you need to perform and check:
    1) Check for air leaks where air can be heard escaping, or apply a soap and water solution on all connections. Resulting bubbles indicate an air leak. Tighten fittings where necessary.
    2) If your compressors come with a ‘pressure adjustable valve/knob’ or moisture trap with air release valve, please make sure you close the valve completely (turn clockwise ‘+’ sign), i.e. no release of air from the valve while airbrushing. Check if there is still a quick drop of pressure.
    3) If your compressors come with a regulator/filter/gauge set, please make sure that pressure is adjusted to its max (turn the black regulator knob clockwise “+”sign). Check if there is still quick drop of pressure while airbrushing.

    If quick drop of airflow still persists, please contact us at info@sparmaxair.com and inform the serial number of your unit. The serial number is located on the voltage sticker beneath the machine. It should start with 1-2 alphabet letters and end with some numbers.

    Quick drop of pressure may result if the airbrush of use is not compatible with the compressor, meaning that the airbrush requires a larger compressor, ones with higher airflow volume.
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    11
    Which airbrushes are compatible with the Nozzle Repairing Tool?

    DH-1/DH-101, DH-2/DH-102, DH-3/DH-103

    DH-115, DH-125, DH-150, MAX-2, MAX-3, HB-040, HB-540

    SP-20, SP-20X, SP-35 series, GP-35, GP-825 & GP-850

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    12
    Which airbrushes are compatible with the Dual Head Airbrush Tool?

    The Dual Head Airbrush Tool comes with 2 sides for the purpose of

    a) Nozzle side - Dismantaling and assembling nozzle at ease without overscrews whatsoever

    b) Air Valve side - Changing dual action air valve to single action valve

    Each side is compatible with different airbrushes and air guns as listed:


    1. Nozzle side

    DH-1/DH-101, DH-2/DH-102, DH-3/DH-103

    DH-115, DH-125, SP-35 series, MAX-2, MAX-3, HB-040, HB-540, SP-20, SP-20X

    DH-150, GP-35, GP-825, GP-850


    2. Air valve side

    DH-1/DH-101, DH-2/DH-102, DH-3/DH-103

    DH-115, DH-125, SP-35 series, MAX-2, MAX-3, HB-040, SP-20, SP-20X, SP-575

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